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Customer Service – AT&T / Cricket Wireless
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Competencies
Demonstrated experience with Management Skills.
Demonstrated experience with Creativity.
Demonstrated experience with Problem Solving.
Demonstrated experience with Critical Thinking.
Demonstrated experience with Bilingual Support (English/Spanish).
Education
Languages
Experience
Customer Service – AT&T / Cricket Wireless
Delivered multi-channel support (chat, email, phone) for AT&T services., Assisted with account access, appointment scheduling, and platform maintenance., Resolved issues with DIRECTV Now, mobile devices, and routers.
Technical Support – Jam City / Disney
Provided email support for gaming apps, troubleshooting issues via Google Workspace and Discord., Managed GPS tracking for Geo Link devices and scheduled technician visits., Raised tickets and ensured timely resolution of technical problems.
Care Coordinator - One Call
Coordinated medical appointments for injured workers (PT, MRI, CT, X-ray)., Reviewed medical documents and processed RFA authorizations., Acted as Spanish-language interpreter and liaison with payors, providers, and attorneys.
Outbound Sales Specialist- Geo Link
Conducted high-volume outbound calls to residential and business customers, promoting CenturyLink’s internet, phone, and TV services., Consistently exceeded monthly sales targets by leveraging persuasive communication and product knowledge., Managed CRM systems to track leads, follow-ups, and conversions.