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Contact Center Agent
Contact
Competencies
Extensive experience developing dynamic web interfaces and client-side scripting.
Built reusable components and managed state for multiple projects.
Developed server-side applications and RESTful APIs.
Designed and maintained databases, optimized queries for performance.
Worked effectively within cross-functional teams to deliver project requirements.
Summary
Experienced in building and maintaining web applications using modern JavaScript frameworks and backend technologies.
Key Achievements
- Led the development of a customer portal, improving client engagement.
- Optimized backend processes, reducing server response time by 20%.
- Collaborated across teams to deliver multiple projects on time and within scope.
Experience
Contact Center Agent
Troubleshooting issues with the Freestyle Libre device, Analyzing glucose levels
Contact Center Agent
Scheduled flight appointments, Upselling to clients
Customer Service Agent
Worked on a campaign for Lee Enterprises, Involved in upsells
Sales Agent
Worked for a U.S. satellite internet, television, mobile, and landline phone company
Remote Agent
Scheduling appointments, Making cold calls using CRM