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Electronics and Security Technician with 5+ years' diverse hands-on experience
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Competencies
Applied in repairing, maintaining, and calibrating electronic devices and security equipment.
Managed GPS systems, manipulated data, and optimized delivery routes.
Resolved customer queries and processing orders via phone, email, and chat, ensuring positive experiences.
Maintained workshop organization, assisted in metal part cutting, and supported production workflows.
Recorded customer interactions and incidents in CRM, facilitating follow-ups and service continuity.
Education
Languages
Summary
Experienced in circuit electronics, GPS device management, security system inspection, and customer support. Skilled in troubleshooting, data management, and workshop tasks. Dedicated to quality, safety, and continuous learning.
Key Achievements
- Created inventories, data entry and report generation using Excel and Word in laboratory and workshop settings.
- Participated in technical inspections, camera quality control, and equipment calibration at security firm.
- Provided customer support through multi-channel communication, maintaining detailed CRM records and resolving incidents.
Experience
Laboratory Assistant
Creation of inventories in Excel format with information and location of digital files., Data entry in dynamic tables and Excel spreadsheets., Creation of documents, tables and graphs in Word and Excel., Manipulation of GPS systems for the selection of the best delivery routes., Management of...
Electronic Security Technician
Working in collaboration with other teams or departments to achieve results., Participation in training and continuous education to keep technical knowledge up to date., Inspection and quality control of mounted cameras., Support in carrying out tests and trials of video cameras and intrusion...
Workshop Assistant
Reception and organization of materials and tools in the workshop., Maintenance and cleaning of work areas and machinery., Performing tasks and cutting metal parts., Maintaining order and cleanliness of the work area., Loading and unloading of merchandise in the warehouse., Monitoring of production...
Customer Service Representative
Answer customer inquiries by phone, email and live chat daily, Resolve incidents and complaints ensuring a positive customer experience, Record interactions and cases in detail in the system company CRM, Identify customer needs and offer products or complementary services, Escalate complex problems...