Dedicated professional with extensive experience in customer relationship management, operations, and marketing. Proven ability to enhance customer satisfaction, streamline processes, and support business growth across diverse roles.
Skilled in building strong customer relationships, resolving issues promptly, and enhancing customer satisfaction.
Proficient in managing and streamlining order workflows to improve accuracy and efficiency.
Experienced in optimizing processes to improve service delivery and reduce turnaround times.
Capable of analyzing customer data and operational metrics to identify improvement opportunities.
Parsi Dairy Farm
Managed high-volume customer interactions across calls, email, and review platforms, ensuring timely resolution of queries and complaints. Handled end-to-end order processing, improving order accuracy and reducing delays in fulfilment. Maintained and updated customer and transaction data using ERP systems, ensuring data accuracy and accessibility. Coordinated with delivery platforms like Swiggy and Zomato to resolve escalations and ensure smooth order delivery. Responded to customer emails and online reviews, enhancing brand reputation and customer satisfaction. Resolved customer complaints and escalations efficiently, improving customer retention and experience. Operated billing and inventory processes using Go Frugal ERP and ERP systems. Collaborated with internal teams to address service gaps and improve operational efficiency
Azzuretale
Reach outs to international UK bases creator on affiliate seller centre and TikTok and emails. Approving and rejection of samples requested by the creators. Replying to emails and TikTok dm. Sending bulk and single target collaboration to the creators. Maintaining data base and sheets. Running bots for emails and messages. Collecting creators from kalodata of competitive brands and reaching out to creators. Boosting shop ads. Analysing creators’ profile. Follow-ups. Registration of new agencies and updating it in the sheet. Handling TikTok app. Motivating creators to post more contents. Managing campaigns. Negotiating and managing nano micro and macro influencers
Diploma
XII
X
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Provided exceptional customer support through phone, email, and chat, resolving queries and issues efficiently.. Assisted customers with troubleshooting technical issues, guiding them through solutions for products and services.. Handled a high volume of inbound calls, ensuring quick response times and maintaining customer satisfaction.. Addressed customer complaints and concerns, offering effective solutions while maintaining a professional and positive demeanor.. Documented customer interactions and feedback accurately in the CRM system to ensure smooth follow-up and service continuity.. Worked closely with technical teams to escalate and resolve complex issues, ensuring timely resolution and customer satisfaction.. Educated customers on product features, services, and best practices to enhance user experience and product usage.. Met and exceeded key performance metrics, including average handling time, customer satisfaction scores, and issue resolution time.. Provided feedback to management regarding common customer concerns, contributing to process improvements and product enhancements.. Participated in training and development sessions to stay updated on product knowledge, policies, and customer service techniques.
BRG Budget Stays
Assisted in managing daily front office operations, ensuring a seamless guest experience from check-in to check-out.. Supported the front desk team in handling guest inquiries, reservations, and special requests via phone, email, and in-person.. Maintained accurate records of guest bookings, payments, and room assignments using hotel management software.. Ensured efficient check-in/check-out processes, minimizing wait times and providing personalized service to guests.. Coordinated with housekeeping, maintenance, and other departments to ensure guest satisfaction and timely room readiness.. Assisted in managing guest feedback, resolving complaints, and ensuring timely follow-up on issues.. Participated in inventory management, including monitoring office supplies and maintaining front desk equipment.. Supported daily cash handling and invoicing procedures, ensuring compliance with company policies and financial accuracy.. Collaborated with the management team to improve operational processes and enhance guest services.. Gained hands-on experience with hotel property management systems, reservation platforms, and CRM tools.
