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Sahi
Customer Support & Admin Specialist with 5+ years in healthcare & BPO
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Competencies
Provided empathetic, solution-oriented support to patients and clients, enhancing satisfaction.
Processed and validated financial data and loan applications with accuracy to support credit decisions.
Performed scheduling, coordination, and back-office tasks to ensure smooth operational workflows.
Communicated clearly with clients and teams, maintaining professionalism in all interactions.
Worked effectively with cross-functional teams to optimize processes and improve response times.
Education
Languages
Summary
Organized, solutions-focused professional with over 5 years' experience in healthcare and BPO sectors. Known for reliability, quick learning, and clear communication, with a calm demeanor under pressure.
Key Achievements
- Delivered high-quality email support via Zendesk, improving client satisfaction
- Processed large volumes of financial data with 100% accuracy, supporting credit decisions
- Collaborated with cross-functional teams to streamline workflows and improve response times
Experience
Telehealth Email Representative
Delivered high-quality email support through Zendesk, ensuring clear communication and timely resolution of customer inquiries, contributing to a consistent increase in client satisfaction.
Underwriter
Managed and optimized subscription and order processes, improving accuracy and efficiency in account handling., Collaborated with cross-functional teams to streamline customer service workflows, enhancing response times and overall client experience., Processed and validated large volumes of...
Patient Care Representative
Assisted patients with scheduling and coordinating general medical procedures, ensuring efficient communication and smooth appointment management., Maintained accurate patient records and handled back-office tasks to support daily clinic operations., Delivered empathetic and solution-oriented...