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Operations & Customer Support Specialist with 8+ years in service and legal domains
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Competencies
Handled inbound calls, resolved technical issues, managed account inquiries, and provided client support across different sectors.
Assembled and reviewed legal petition packages for U Visa applications, ensuring accuracy and compliance.
Supervised and trained call center teams, monitored KPIs, and improved operational efficiency.
Digitized physical documents, maintained precise records, and adhered to confidentiality protocols.
Fluent in Spanish and English, used in client interactions, documentation, and team collaboration.
Education
Languages
Summary
Detail-oriented specialist skilled in customer service, team supervision, legal document preparation, and data management. Experienced in streamlining processes, enhancing client relations, and ensuring compliance across multiple sectors. Adept at bilingual communication and managing high-volume...
Key Achievements
- Supervised and managed a team of call center agents, ensuring performance targets and customer satisfaction levels were met.
- Drafted and organized U Visa petition packages, maintaining accuracy and compliance with legal standards.
- Provided extensive client support through document collection, case tracking, and communication to facilitate visa applications.
Experience
Office Assistant
Scan physical client documents into digital formats., Upload scanned documents into the company database, ensuring proper organization and categorization., Maintain exact records of scanned documents and track the integrity of the digital files., Ensure all scanned documents are clear, legible, and...
Customer Service Agent
Provide customer support by handling inbound calls related to billing, service issues, product inquiries, and technical support., Troubleshoot and resolve basic technical issues with Comcast services (internet, cable, and phone) through step-by-step guidance., Aid with account management tasks,...
RTA work Force Support
Monitor and track real-time adherence to schedules, ensuring team compliance with operational goals., Collaborate with team leaders and supervisors to address adherence issues and support operational efficiency., Analyze adherence data to find trends, offering recommendations for improvements.,...
Operations Supervisor
Supervise and manage a team of call center agents, ensuring they meet performance targets and deliver excellent customer service., Monitor and evaluate agents’ calls and interactions, providing feedback, coaching, and training to enhance performance and skills., Implement and keep call center...
Legal Assistant U Visa Evidence
Draft U Visa Petition Packages: Prepare, organize, and assemble U Visa petition packages, ensuring all documents are correct, complete, and in compliance with legal requirements., Client Communication & Document Collection: Contact clients to collect necessary documentation for their U Visa...