Dedicated professional with over 14 years of experience managing teams, handling customer needs, and ensuring operational excellence across hospitality and entertainment venues in Tucson, AZ.
Proven ability to lead, train, and motivate teams to achieve operational goals.
Skilled in addressing guest needs, resolving issues, and ensuring a positive experience.
Experienced in managing cash operations, preparing deposits, and maintaining financial accuracy.
Capable of overseeing daily operations, ensuring compliance, and streamlining processes.
ROUND 1 BOWLING & ARCADE
Proficient with opening and closing duties of secure facility.. Money handling, preparing deposits and maintaining multiple tills.. Supervising multiple employees in several departments.. Stocked and maintained cranes, and a variety of arcade games, including storage rooms.. Able to work Bar, Food and Beverage, Bowling, Amusement, and Redemption counters.. Gave exceptional customer service to a large variety of customers and their needs.
Radisson suites/prism hotel networks
Able to address and resolve customer issues in timely fashion, in a friendly manner.. Hired and trained new employees, demonstrating best methods for serving clients and guests.. Developed long-lasting relationships with outside vendors, including florists and restaurants, so that guests could secure valuable deals on services and meals.. Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.. Supervised team of approx. 10 front desk agents and helped to resolve issues arising during shifts.. Greeted and assisted guests by gathering information pertaining to reservations or requests.. Built relationships with customers to increase the likelihood of repeat business.. Stocked and replenished merchandise according to store merchandising layouts.. Handled all customer relations issues in a gracious manner and in accordance with company policies.. Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.. Responded to customer questions and requests in a prompt and efficient manner.. Kept property and office areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.. Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.. Kept team compliant with security protocols and appearance standards.. Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.. Recorded incident reports with detailed accounts of occurrences.. Supervised grounds, employee entrances and exits and security officers on duty.. Demonstrated commitment to public safety by patrolling events and well-populated establishments.. Assessed ongoing risk factors and suggested improvements to senior management.. Supervised risk management, loss prevention and safety operations to decrease incidents of theft, waste and abuse.. Trained several new security officers in a weekly period.. Developed improved training methods with a focus on public safety and officer awareness.. Determined, rolled out and supervised all security protocols for the organization.. Investigated incidents and wrote reports.. Led identification, development, implementation and maintenance of security requirements for the entire organization.. Identified, developed, implemented and maintained security protocols for the organization.
General Studies completion
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Effective in liaising with teams and external partners to ensure smooth operations.
Hilton Tucson east
Head Driver for daily shuttle to airport and other areas.. Contacted other store locations to determine merchandise availability.. Supervised team of approx. 10-12 front desk agents and auditors, and helped to resolve issues arising during shifts.. Handled all customer relations issues in a gracious manner and in accordance with company policies.. Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.. Used time efficiently when not serving customers, including engineering issues, security concerns, and cleaning and inspecting rooms.. Determined if the customer needs by asking relevant questions and listening actively to responses.. Answered customer telephone calls promptly and in an appropriate manner.. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.. Alerted customers to upcoming sales events and promotions.. Built relationships with customers to increase the likelihood of repeat business.. Monitored security and handled incidents calmly.. Worked with the management team to implement proper division of responsibilities.. Educated customers about the brand to incite excitement about company’s mission and values.. Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.. Responded to customer questions and requests in a prompt and efficient manner.. Oversaw day-to-day operations of 232-room hotel with staff of approx. 80 employees.. Engaged with customers in a sincere and friendly manner.. Hired and trained new employees, demonstrating best methods for serving clients and guests.. Addressed customer complaints and issues in a professional manner.. Shared best practices for sales and customer service with other team members to help improve the hotels efficiency.. Secured merchandise by implementing security systems and measures.
