Ryan

Demonstrated experience with Outbound Prospecting.

Demonstrated experience with Lead Follow-Up.

Demonstrated experience with Needs-Based Selling.

Demonstrated experience with Customer Relationship Building.

Demonstrated experience with Client Communication.

Conduct outbound calls to prospective clients who have submitted inquiries regarding life insurance.. Follow up with leads to identify needs, answer questions, and guide prospective clients through the insurance process.. Build rapport with prospective and existing clients through professional, needs-focused communication.. Coordinate with insurance carriers to help ensure applications and client needs are processed efficiently.. Maintain consistent communication with clients and carriers throughout the insurance process.. Participate in daily sales training to improve communication, objection handling, sales techniques, and closing skills.. Independently manage purchased leads, call activity, follow-up, and client communication in a performance-driven environment.

Promoted to General Manager and, for a period, served as the youngest General Manager in the franchise.. Managed a team of approximately 20 employees while overseeing daily restaurant operations.. Oversaw an average of 175–250 customer orders per day, maintaining service quality, accuracy, and operational efficiency in a high-volume environment.. Hired, trained, coached, and managed employees across all areas of store operations.. Created employee schedules while balancing varying availability and ensuring appropriate staffing coverage.. Managed inventory and product ordering to maintain adequate supplies and support efficient operations.. Handled payroll, cash management, and bank reconciliations with a high degree of accuracy.. Maintained compliance with company, health, and safety standards and ensured employees consistently followed required procedures.. Served as a Certified Food Protection Manager, maintaining food safety and sanitation standards.. Resolved customer concerns and operational issues while managing multiple competing priorities in a fast-paced environment.

Provided customer service by taking customer orders and following up with customers by phone.. Prepared customer meals while maintaining quality, accuracy, and efficiency.. Assisted with preparation of meats, sides, and other back-of-house responsibilities.. Trained toward shift-lead responsibilities, developing skills in team coordination and daily restaurant operations.. Adapted to changing operational demands during the COVID-19 pandemic, ultimately leaving the position when the location closed.