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Ryan
Customer Success and Compliance Manager
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Competencies
Demonstrated experience with Managing and coaching team leads and individual workers.
Demonstrated experience with Tracking performance.
Demonstrated experience with Helping people grow.
Demonstrated experience with Planning team workflows.
Demonstrated experience with Improving daily processes.
Summary
Customer Success and Compliance Manager open to new opportunities
Experience
Customer Success and Compliance Manager
Managed the daily vetting, onboarding, and compliance for a network of 150 to 1,000 corporate vendors, closing agents, and attorneys.. Handled serious company and employee complaints, tracked the trends, and presented the data monthly and quarterly to the Board of Directors.. Led the team through major audits from investors, federal regulators, and state agencies.. Shared audit feedback with frontline staff to fix errors, reduce risks, and clean up workflows.
Director of Compliance
Audited high-volume loan files to ensure compliance with federal and investor guidelines.. Used ACES compliance software to find errors and simplify workloads for the daily audit team.. Worked with clients and internal partners daily to make sure deadlines and service levels were met.