Professional profile
Starbucks
Led daily store operations by coordinating team assignments, prioritizing workloads, and ensuring efficient execution in a fast-paced environment.. Supervised and coached team members, providing ongoing training, performance feedback, and support to maintain high operational standards.. Coordinated shift schedules, delegated responsibilities, and adjusted staffing priorities to meet changing business demands.. Maintained accurate cash handling, reconciled daily financial transactions, and ensured compliance with company policies and procedures.. Built strong relationships with customers and team members through proactive communication and responsive problem-solving.. Fostered a collaborative team environment by communicating expectations clearly, supporting colleagues during high-volume periods, and promoting accountability.
Netflix & Food Network
Provided comprehensive administrative and operational support to directors, producers, and production teams by coordinating complex schedules, booking travel arrangements, managing calendars, and ensuring day-to-day operations ran efficiently.. Coordinated production logistics by arranging transportation, securing production materials, managing time-sensitive errands and special projects, and ensuring equipment, props, and supplies arrived on set according to production timelines.. Assisted with pre-production, on-set production, and post-production activities by preparing production materials, organizing documentation, constructing and breaking down sets, and supporting daily production needs.. Assembled, transported, operated, and maintained production equipment while ensuring filming locations were fully prepared and production teams had the resources necessary to execute scheduled shoots.. Communicated and coordinated with production crews, vendors, talent, and external partners to relay schedule changes, fulfill production requests, and support day-to-day operations.
Starbucks
Delivered exceptional customer service by managing high-volume customer interactions, resolving inquiries, and building positive relationships.. Managed multiple competing priorities while accurately preparing orders, processing transactions, and maintaining efficiency during peak business hours.. Collaborated with team members to maintain organized workstations, replenish inventory, and ensure daily operations met company standards for quality, cleanliness, and service.
Self Employed
Founded, built, and managed a digital media brand from the ground up, growing a YouTube channel from 0 to over 500,000 subscribers through strategic content planning, audience engagement, and consistent execution.. Managed the complete content production lifecycle by developing concepts, filming, editing, publishing, and optimizing original video content on a consistent schedule.. Analyzed channel performance metrics and audience analytics to guide content strategy, improve engagement, and support continued channel growth.. Planned and maintained a strategic content calendar, balancing multiple projects, sponsorship commitments, and publishing deadlines while ensuring consistent audience engagement.. Designed, launched, and managed a branded merchandise line, overseeing production creation, marketing, packaging, shipping, and customer service.. Negotiated and managed brand partnership agreements by serving as the primary point of contact for sponsors, coordinating deliverables, timelines, campaign expectations, and fostering long-term business relationships.