Ruth - Customer Service Specialist with 5+ years in telecom and tech support

Santo Domingo, Nacional, Dominican RepublicRemotoen

Provided billing and account support, resolving inquiries and processing adjustments for cable services.

Delivered technical troubleshooting for mobile devices, improving customer resolution times.

Publicado en CazVidAbierto a remoto

Resumen

Experienced in providing exceptional customer service for telecom and mobile device sectors. Skilled in troubleshooting, account management, and fraud protection, committed to customer satisfaction and issue resolution.

Logros Clave

Handled identity theft cases and credit card transactions, ensuring security and compliance.

Habilidades

Customer SupportExpert

Provided comprehensive support for billing, service inquiries, and technical issues across telecom and mobile device sectors.

Technical TroubleshootingAdvanced

Resolved connectivity and service issues for mobile devices, ensuring customer satisfaction and issue resolution.

Communication SkillsAdvanced

Effectively communicated complex information in billing, technical, and security contexts to diverse customers.

Attention to DetailIntermediate

Ensured accuracy in account updates, order processing, and fraud case documentation.

Experiencia

Customer Service

Advensus

Provide Customer support for billing inquiries related to Cable services, including charges, invoices, and account adjustments., Assisted customers with service inquiries, plan details and account updates., Monitored order status to identify delayed or lost shipments and took appropriate action to...

Customer Service

Alorica

Delivered technical support for mobile devices, troubleshooting connectivity and service issues., Reported and processed cases of Identity Theft, ensuring proper documentation and account protection., Blocked and unblock Credit Cards, authorized and declines transactions after verifying customer...