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Ruth
Customer Service Specialist with 5+ years in telecom and tech support
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Competencies
Provided comprehensive support for billing, service inquiries, and technical issues across telecom and mobile device sectors.
Resolved connectivity and service issues for mobile devices, ensuring customer satisfaction and issue resolution.
Effectively communicated complex information in billing, technical, and security contexts to diverse customers.
Ensured accuracy in account updates, order processing, and fraud case documentation.
Collaborated with team members and cross-functional departments to resolve customer issues efficiently.
Education
Languages
Summary
Experienced in providing exceptional customer service for telecom and mobile device sectors. Skilled in troubleshooting, account management, and fraud protection, committed to customer satisfaction and issue resolution.
Key Achievements
- Provided billing and account support, resolving inquiries and processing adjustments for cable services.
- Delivered technical troubleshooting for mobile devices, improving customer resolution times.
- Handled identity theft cases and credit card transactions, ensuring security and compliance.
Experience
Customer Service
Provide Customer support for billing inquiries related to Cable services, including charges, invoices, and account adjustments., Assisted customers with service inquiries, plan details and account updates., Monitored order status to identify delayed or lost shipments and took appropriate action to...
Customer Service
Delivered technical support for mobile devices, troubleshooting connectivity and service issues., Reported and processed cases of Identity Theft, ensuring proper documentation and account protection., Blocked and unblock Credit Cards, authorized and declines transactions after verifying customer...