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Customer Service Specialist with diverse support experience in tech and telecom
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Competencies
Provided technical and general customer support across telecommunications and technology sectors.
Updated and managed customer cases and service tickets using CRM systems to ensure timely resolution.
Communicated effectively with customers via chat, calls, and email to address concerns and provide solutions.
Managed technician itineraries and oversaw service delivery processes within the organization.
Proficient in Windows packages, Microsoft applications, and CRM tools to support daily tasks.
Education
Languages
Summary
Experienced in providing technical and general support for telecom and tech industries, with a focus on customer satisfaction and service efficiency.
Key Achievements
- Handled customer inquiries across multiple channels including chat, calls, and email.
- Supported end-to-end service delivery operations as Service Controller.
- Provided technical support for defected systems and service issues, contributing to customer satisfaction.
Experience
Customer Service Representative
Helped clients in the United States with their Internet, cable, and telephone service issues via Chat., Helped customers with their debit card inquiries by calls.
Customer Service Representative
Customer Service Representative
Provide support to customer issues such as defective systems replacements or returns via e-mail.
Former Call Dispatcher - Service Controller
Update CRM cases, keep the customer informed about their tickets, and create technician's itinerary., Responsible for overseeing and managing the end-to-end service delivery and operations within the organization.