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Rushaan
Technical Support For Fibre
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Competencies
Demonstrated experience with IT Support & Troubleshooting.
Demonstrated experience with Cybersecurity Fundamentals (Firewalls, Threat Detection, Phishing Awareness).
Demonstrated experience with Network Administration (TCP/IP, DNS, VPNs).
Demonstrated experience with Cloud Computing Basics (AWS, Azure, Google Cloud).
Demonstrated experience with Operating Systems (Windows, Linux).
Education
Summary
Professional profile
Experience
Technical Support For Fibre
Provide technical and customer support for fibre services including billing queries, installations and account activation's.. Use multiple support platforms to manage tickets and coordinate with fibre partners.. Ensure accurate documentation and clear communication to enhance customer experience.
IT Support Assistant (Internship)
Assisted with troubleshooting hardware and software issues.. Provided basic cybersecurity awareness and security updates.. Set up and configured networks, firewalls, and remote access tools.. Documented IT support tickets and resolutions.
Scheduler Administrator
Managed scheduling for technicians and ensured timely arrivals.. Maintained excellent customer service and client relationships.. Coordinated between customers and technicians to optimize service delivery.
Scheduler Administrator
Provided customer service and handled IT-related inquiries.. Assisted IT department in troubleshooting basic system issues.. Tracked outstanding debts and negotiated payment plans.. Identified system gaps and recommended IT solutions for improvement.