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Customer Care Representative
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Competencies
Ability to effectively communicate and build relationships with diverse individuals.
Expertise in handling cargo operations and ensuring compliance with regulations.
Skilled in managing warehouse operations and optimizing inventory management.
Proficient in conveying information clearly and effectively in various formats.
Effective in prioritizing tasks and managing time to meet tight deadlines.
Education
Languages
Summary
A seasoned Cargo Management Officer with extensive experience in customs and logistics. Proven track record in optimizing cargo operations and ensuring compliance.
Key Achievements
- Successfully cleared numerous commercial vessels, ensuring compliance with national regulations.
- Conducted thorough inspections that led to the identification and seizure of contraband items.
- Streamlined cargo processing procedures, reducing clearance times by 20%.
- Developed and maintained strong relationships with shipping companies and freight forwarders.
- Implemented a reporting system that improved accuracy in cargo management.
Experience
Customer Care Representative
Entertain income telephone calls for customers and attend to their quires. Submit everyday report on received calls into the Digicel digital system. Respond to emails queries and submit the report to the Digicel digital system
Warehouse Officer
Liaise with Freight Forwarders on imported Printers and their consumables for the arrival times. Distribute Printers and their consumables to outside branches and make local shipments. Control the warehouse goods and release upon official paid receipt. Submit weekly report to general manager
Senior Cargo Management Officer
Give clearance to Commercial and fishing Vessels, conduct ship search for new commercial and fishing vessels on PNG waters, deport ship crews or ship captain if found out any contraband items in their possession once discovered. Authorized commercial vessels inward manifest, do manifest audits and write off hanging bills if paid using Cargo Clearance system ASYCUDA. Conduct Auction for uncleared imported cargos and submitted report to the chief commissioner. Conduct physical depot checks to ensure they meet customs required guidelines of keeping imported goods, do depot reconciliation of imported Cargo as per their sub-manifest submitted as per the cargo clearance system ASYCUDA. Do daily counter checks and endorsement for cleared imported goods for home consumption. Submit monthly report to Wharf Cargo Manager