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Customer Service & Tech Support Specialist with 5+ years of industry experience
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Competencies
Provided customer support, resolving inquiries related to credit, health services, and account management.
Assisted clients with troubleshooting and technical issues across various platforms and software tools.
Scheduled appointments and coordinated recalls for medical procedures, ensuring efficient patient workflow.
Supported tenant services and managed administrative tasks for multiple property management companies.
Experienced in Microsoft Suite, Google Suite, and various collaboration platforms for communication and documentation.
Education
Summary
Experienced in providing technical and customer support, appointment scheduling, and administrative assistance across healthcare and property management industries.
Key Achievements
- Handled a wide range of customer inquiries and provided technical support in a high-volume environment at SITEL/FOUNDEVER.
- Managed appointment scheduling and recall processes for GI procedures, ensuring timely patient follow-ups at OCLINICALS.
- Served as Resident Support and Administrative Assistant, managing tenant relations across multiple NYC properties.
Experience
Customer Service Rep/Advocate/Tech Support
Inbound/Outbound, Back Office, Soft Sales, Credit/Debit cards, HIPPA, Medicare/Medicaid, SME duties, Soft Sales
Scheduling Specialist/Appointment Setter
Assigned to do recalls related to GI procedures like Colonoscopy, Endoscopy, Flexible Sigmoidoscopy and OV's.
Resident Support/Administrative Assistant
In charge of servicing all Tenants who own apartments in NYC from Jungreis, Cedarbridge, Rockaway, Sandy, Monte Fiore, Prana and Upper Harlem LLCs.