Demonstrated experience with CRM Management (Salesforce).
Demonstrated experience with Data Entry & Quality Control.
Demonstrated experience with Documentation Processing.
Demonstrated experience with Email & Written Communication.
Demonstrated experience with Information Research & Reporting.
Teleperformance
Performed precise data entry and updates within assigned fields in the Salesforce CRM., Processed high-volume solar applications and Permissions to Operate (PTO) for major utility companies (PSEGLI & National Grid) using Salesforce CRM., Performed quality assurance reviews, corrected data inconsistencies, and ensured compliance with utility requirements., Generated daily and weekly reports for supervisors, supporting decision-making and operational tracking., Managed email, chat communication, internal coordination, and follow-up with multiple teams., Scheduled and monitored meetings, escalations, and project timelines, ensuring tasks were completed on schedule., Maintained organized records, updated internal databases, and ensured documentation accuracy across the campaign.
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