This is my profileContact via CazVidRosmery
Call Center Specialist at Fundación Dominicana de Desarrollo
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Competencies
Ability to identify issues promptly and implement effective solutions efficiently.
Providing high-quality support to clients, ensuring satisfaction and retention.
Clear and professional communication via phone and written correspondence.
Managing multiple debt accounts and documentation with accuracy and timeliness.
Education
Languages
Summary
Rosmery is a proactive and creative individual with over 3 years of experience in telephonic debt collection and customer service. Currently pursuing higher education in accounting, she excels in problem resolution, communication, and client relations, aiming to contribute effectively to organizational success.
Key Achievements
- Successfully managed telephonic debt collection processes, improving recovery rates.
- Developed clear and effective communication templates for saldo y referencia letters.
- Enhanced customer service experience through proactive problem resolution.
- Contributed to team efficiency by streamlining debt management procedures.
Experience
Call Center (cobros)
Realizar gestión de cobros vía telefónica. Gestión de cobros vía minimensajes. Elaborar cartas de saldo y referencia