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Rosefrin
Team Leader
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Team Leadership.
Demonstrated experience with Coaching and Mentoring.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Performance Management.
Education
Summary
Team Leader open to new opportunities
Experience
Team Leader
Improved team productivity by providing coaching and real-time feedback to representatives.. Resolved escalated customer concerns, enhancing satisfaction and service quality.. Conducted regular huddles and implemented workflow improvements for efficiency.
Subject Matter Expert
Supported content moderators through calibration sessions to improve accuracy and compliance.. Enhanced workflow efficiency by preparing guidelines and documentation.. Provided operational support during peak times and Team Leader absences.
Customer Service Representative - Retail
Increased customer satisfaction by responding promptly and professionally to customer inquiries and concerns.. Exceeded sales targets through proactive upselling and cross-selling strategies.. Improved issue resolution rates by applying strong communication and problem-solving skills.. Maintained accurate customer information and provided exceptional retail customer support.
Customer Service Representative - Technical
Achieved high customer satisfaction by resolving customer inquiries efficiently through inbound call support.. Improved customer retention by identifying customer needs and recommending appropriate products and services.. Maintained accurate customer records and account updates while delivering professional customer service.. Resolved customer concerns and escalations promptly to ensure positive customer experiences.