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Customer Service Specialist with 4+ years in support and HR roles
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Competencies
Utilized inbound/outbound calls, chat, and email to provide support and resolve issues; skilled in billing and collections.
Supported employees with LOA, medical accommodations, and timecard issues, ensuring accurate and timely recordkeeping.
Applied various software tools for case management, documentation, and communication tasks.
Coordinated container movements, resolved billing discrepancies, and handled customer inquiries in support roles.
Education
Languages
Summary
Dedicated professional with over 4 years of experience in customer service, logistics, and HR support roles, specializing in resolving client issues and supporting employee needs.
Key Achievements
- Provided comprehensive customer support via multiple channels including phone, chat, and email.
- Managed employee HR inquiries, including LOA processing and timecard updates, ensuring accurate documentation.
- Handled logistics and billing issues efficiently across different organizations, improving workflow resolution.
Experience
Customer Service / Billing
Provided exceptional customer support via phone and chat., Assisted clients with product recommendations and resolved issues related to lost or damaged items., Ensured high customer satisfaction through personalized service.
Customer Service / Billing
Scheduled container movements based on customer requirements., Resolved logistics and billing issues efficiently., Handled customer inquiries via inbound/outbound calls and email.
Customer Service / Sales
Assisted customers in selecting suitable floral arrangements for various occasions., Managed order modifications and customer expectations., Gained experience in sales, customer service, and collections.
Human Resources
Supported employees with Leave of Absence (LOA) requests, medical accommodations, and required documentation., Corrected and updated employee timecards to ensure accurate reporting of hours, OT, VET/MET, and schedule changes., Resolved HR inquiries in real time, ensuring clear communication, proper...