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Senior Operations Supervisor
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Competencies
Applied leadership skills by supervising teams, conducting coaching, and implementing disciplinary measures.
Provided exceptional support in client onboarding, inquiry resolution, and ensuring customer satisfaction.
Handled client data entry, documentation, and compliance in CRM systems to ensure accuracy.
Planned and executed high-profile events, coordinating logistics and client needs at Casa Oniri Hotel.
Maintained effective communication with stakeholders, teams, and leadership across roles.
Education
Languages
Summary
Dedicated professional with a strong background in operations supervision, customer service, and event coordination, skilled in team leadership and process improvement.
Key Achievements
- Conducted coaching sessions and implemented disciplinary measures to improve team performance at Concentrix.
- Led the design and coordination of sustainability certification processes for Casa Oniri Hotel Boutique.
- Streamlined client data management and customer inquiries handling at Virtual Staffing, ensuring compliance and service quality.
Experience
Senior Operations Supervisor
Conducted regular coaching sessions to enhance team performance and ensure alignment with key performance indicators (KPIs)., Implemented disciplinary measures when necessary to maintain team standards and accountability., Monitored and followed up on action plans across departments, including...
Intake Specialist
Served as the initial point of contact for clients in a law firm, efficiently gathering and documenting detailed information to assess needs and ensure seamless onboarding., Accurately entered and maintained client data in CRM systems, verifying documentation for completeness and compliance with...
Assistant Manager
Led daily hotel operations, overseeing staff management, budget handling, maintenance supervision, and ensuring customer satisfaction while maintaining compliance with relevant laws and guidelines., Designed and coordinated the Sustainability certification process with the Ministry of Tourism,...