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Customer Service & Negotiation Specialist with versatile communication skills
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Competencies
Delivered customer support in insurance and debt relief contexts, ensuring client satisfaction and issue resolution.
Negotiated debt settlements, requiring persuasive communication and understanding of financial services.
Utilized great communication skills across multiple roles including support, negotiation, and coordination.
Applied advanced computer knowledge and fast learning ability to handle diverse technical tasks efficiently.
Coordinated schedules and supported back-office functions, ensuring smooth operational workflow.
Education
Languages
Summary
Dedicated professional with experience in debt negotiation, insurance support, and administrative coordination. Skilled in communication, technical tasks, and multitasking, proven across roles in support and finance sectors.
Key Achievements
- Handled debt negotiation for a national relief program at Broadway Support Services.
- Provided medical insurance support for Florida Blue as a Customer Service Agent at Teleperformance.
- Managed scheduling, appointment setting, and back-office support tasks, demonstrating adaptability and multitasking.
Experience
Appointment Setter, Schedule Coordinator, Chat & Email Support, Back Office
Negotiator
Debt negotiator for National Debt Relief.
Customer Service Agent
Medical Insurance agent, Florida Blue.