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Competencies
Demonstrated experience with Software troubleshooting.
Demonstrated experience with Windows OS installation.
Demonstrated experience with Printer troubleshooting.
Demonstrated experience with HTML.
Demonstrated experience with CSS.
Education
Summary
Professional profile
Experience
IT Specialist / IT Field Support
Provided technical support to head office and multiple branch locations, resolving hardware, software, network, printer, CCTV, biometric, and POS-related issues.. Maintained and monitored servers, CCTV systems, biometric devices, printers, and other IT infrastructure to ensure smooth operations.. Installed and configured POS systems and CCTV setups for newly opened branches.. Delivered support through phone, remote access, ticketing systems, and on-site visits while coordinating with vendors for repairs and warranty services.
Computer Technician
Diagnosed and repaired computer and laptop hardware and software issues, including component testing and system upgrades.. Assembled new computers, tested purchased hardware, and installed CCTV systems to ensure quality and functionality.. Assisted customers in selecting computer parts and provided technical guidance during purchases.
Remote IT Support / System Administrator
Provided remote technical support for Windows 11 client PCs and laptops via voice, chat, and remote access (using Splashtop SOS); resolved hardware and software issues.. Administered Microsoft 365/Entra ID (user creation, password resets, domain setup, license assignment, Windows account configuration, and SharePoint access management) and upgraded Windows 11 licenses.. Monitored and managed client endpoints, tickets, and RMM using Syncro MSP, and maintained security with Field Effect platform.. Installed Microsoft Office Application, Anti-virus, Windows updates, and required software using PowerShell; managed Keeper Password accounts.