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Sales and Customer Service Professional with 10+ years in Client Engagement
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Competencies
Exceptional at building rapport, resolving issues, and ensuring client satisfaction across various industries.
Effective in both verbal and written communication, facilitating clear interactions with diverse clients.
Skilled in managing schedules and nurturing leads to maximize engagement and conversion rates.
Proficient in handling administrative tasks, coordinating operations, and supporting team functions.
Education
Languages
Summary
Dedicated customer service specialist with extensive experience in client support, appointment setting, and healthcare account management. Bilingual and results-oriented, committed to enhancing client satisfaction and operational efficiency.
Key Achievements
- Consistently maintained high client satisfaction through effective communication and support at MY TIME EVENTS
- Successfully managed inbound healthcare account inquiries, improving resolution times at ALORICA
- Streamlined appointment scheduling and lead follow-up processes, increasing appointment conversions
- Provided bilingual customer support for banking and healthcare clients in fast-paced environments
Experience
Sales, Customer Service & Appointment Setter
Customer support. Appointment scheduling. Lead follow-up. Client engagement
Customer Service Representative
Provided customer support for debit card services serving customers in New York, USA. Assisted with account inquiries. Transactions. Issue resolution
Customer Service Representative – Healthcare Account
Handled inbound calls for U.S. healthcare customers regarding benefits. Coverage. Claims. Account support