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Ronald
Customer Service & Sales Professional with 8+ years in BPO industry
Video resume
Introduction video
Virtual dispatcher application
Contact
San Salvador, San Salvador Department, El Salvador
Available on CazVid
Competencies
Customer ServiceExperto
Provided customer support, helpdesk assistance, and sales services in BPO settings.
SalesAvanzado
Executed sales strategies as a sales representative, contributing to business growth.
Languages (English Coaching)Intermedio
Taught English, sharing language skills and coaching others effectively.
IT & Software SkillsIntermedio
Proficient with Windows, Linux, CRM systems, Adobe platforms, and web/app design.
Hardware Troubleshooting & MaintenanceIntermedio
Experienced in hardware troubleshooting and system maintenance tasks.
Education
General Baccalaureate
Centro de Estudios La Salle
Completed 2013
Técnico Universitario en Mantenimiento Aeronáutico
Universidad Don Bosco
Completed 2016
Languages
SpanishNative
English95% of domain
Summary
A dedicated BPO professional with over 8 years of experience in customer service and sales, complemented by coaching and design skills.
Key Achievements
- Promoted from customer service representative to helpdesk at Teleperformance
- Accumulated over 8 years of experience in sales and customer service roles
- Served as an English coach and freelance web/app designer, demonstrating diverse skills
Experience
customer service representative / helpdesk / Sales representative
Teleperformance
06/2016 - 04/2020
customer service representative for 6 months, promoted to helpdesk position, 2 years as Sales representative
Sales representative
Indigo
06/2020 - 12/2021
English coach
E4CC
06/2022 - 11/2023
Skills
Customer ServiceSalesLanguages (English Coaching)IT & Software SkillsHardware Troubleshooting & Maintenance
Published on CazVid - May 17, 2026