Rona - General Virtual Assistant | Social Media Outreach Specialist

Demonstrated experience with Problem-solving.

Demonstrated experience with Relationship building.

Demonstrated experience with Communication.

Demonstrated experience with Conflict-resolution.

Demonstrated experience with Critical thinking.

Managed social media outreach and customer engagement through TikTok Shop, WhatsApp, and messaging platforms.. Assisted with lead follow-ups, customer communication, and appointment coordination for multiple clients.. Organized and updated CRM records, spreadsheets, and client tracking systems to maintain accurate data.. Coordinated with team members and clients regarding campaign updates, approvals, and daily operational tasks.. Monitored customer inquiries and provided timely responses while maintaining professional communication.. Supported influencer and affiliate management tasks, including approvals, follow-ups, and outreach coordination.

Managed inbound and outbound communication with leads through calls, texts, and follow-ups using JustCall.

Handle incoming calls, provide information to customers, dealers, and suppliers, and take messages.. Assist walk-in customers and provide product knowledge.. Making a sales invoice for every product purchase.. Encoding a transmittal file and checking or receiving transmittal stocks.. Updating BIR cash receipt and columnar report.. Keeping records and documents organized and accessible is a key responsibility.. Encoding information of the customers into databases, spreadsheets, and other electronic files.

Provide prompt and efficient responses to customer questions via inbound and outbound call.. Addressing and resolving customer complaints or concerns in a professional and timely manner.. Identifying opportunities to upsell or cross-sell products and services to customers.. Processing a refund or return if necessary.. Providing the product details and shipment updates of the product to the customers.. Keep accurate records of customer interactions and transactions in the CRM system.

Answer inbound calls/contact inbound leads promptly.. Compiling data on potential clients from sales calls.. Arrange work appointment and follow-up with clients.. Preparation, sending out and filing of sales quotation/invoices.. Updating of Customer Relationship Management (CRM) system.. Research for specific information via web, compilation of data/photos and update of website content.

Handling inbound and outbound calls for healthcare providers such as hospitals, medical offices, insurance companies, clinics, and nursing homes.. Addressing medical services, insurance claims, and product availability questions.. Helping customers navigate billing issues, scheduling conflicts, or service complaints.. Managing patient intake paperwork, scheduling appointments, and maintaining records.. Recording customer interactions, updating patient files, and verifying billing information.. Responded to new customer inquiries within required response times and scheduled walkthrough appointments through Calendly.. Updated and maintained customer records, lead statuses, and communication notes in HoneyBook CRM.. Conducted follow-up campaigns for inactive and past leads to increase bookings and customer engagement.. Confirmed walkthrough appointments, handled reschedules/cancellations, and coordinated updates with the business owner.