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Medicare Fronter Specialist
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Patient Experience.
Demonstrated experience with Lead Generation.
Demonstrated experience with Appointment Setting.
Demonstrated experience with Inbound Calls.
Education
Summary
Medicare Fronter Specialist open to new opportunities
Experience
Medicare Fronter Specialist
Delivered consistent customer support while maintaining professionalism, accuracy, and compliance with established processes.. Applied active listening and effective questioning techniques to identify customer needs and provide appropriate assistance.. Explained available Medicare plans and benefits while collecting and verifying customer information.. Identified qualified and interested prospects and connected them with licensed agents for additional plan information and enrollment assistance.. Supported sales and enrollment objectives by identifying qualified Medicare prospects and facilitating successful transfers to licensed agents.
Patient Experience Surveyor
Accurately recorded patient responses, comments, concerns, and satisfaction ratings in designated databases and survey systems while maintaining attention to detail.. Conducted professional telephone-based patient experience surveys to gather accurate feedback regarding healthcare services, provider interactions, communication, accessibility, and overall patient satisfaction.. Engaged patients in structured conversations using clear, respectful, and empathetic communication techniques to encourage honest and detailed responses.. Demonstrated patience, empathy, professionalism, and cultural sensitivity when communicating with patients about personal and sometimes sensitive healthcare experiences.. Supported patient experience and quality-improvement initiatives by providing reliable feedback that helped healthcare organizations evaluate service delivery and identify improvement opportunities.
Appointment Setter
Built positive relationships with prospective customers by demonstrating empathy, patience, professionalism, and strong interpersonal communication skills.. Contributed to overall customer acquisition efforts by effectively moving interested prospects from initial contact through qualification and scheduled-agent consultation.. Documented call outcomes, customer responses, appointment status, and follow-up requirements to provide sales teams with accurate prospect information.. Explained insurance products, service offerings, appointment processes, and next steps clearly and professionally while avoiding misleading or inaccurate information.. Handled customer questions and initial inquiries professionally, providing appropriate information and escalating questions requiring licensed-agent assistance when necessary.