This is my profileContact via CazVidRomaleth
Customer Service Specialist with 2+ years in retail and tech support
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Competencies
Effective written communication across multiple platforms ensuring clarity and promptness.
Resolving problems and providing support to ensure customer satisfaction and loyalty.
Monitoring and maintaining Wi-Fi systems, providing technical assistance to users.
Proficient in MS Office, including Excel, to organize data and streamline workflows.
Education
Languages
Summary
Experienced in client communication, order management, and network maintenance. Adept at problem-solving and working under pressure.
Key Achievements
- Provided customer support via WhatsApp, Messenger, and Instagram, ensuring high satisfaction levels.
- Managed and followed up on orders to guarantee timely delivery.
- Supported internal Wi-Fi network maintenance and optimization, enhancing network performance.
Experience
Atención al Cliente
Atención a clientes a través de WhatsApp, Messenger e Instagram., Asesoramiento en la compra de productos y servicios, aplicando técnicas de persuasión y ventas., Gestión de pedidos y seguimiento para garantizar la entrega., Resolución de dudas y soporte postventa, mejorando la satisfacción del cliente.
Aux de Sistema W-fi
Monitoreo y mantenimiento del sistema Wi-Fi., Soporte técnico a usuarios internos., Optimización de la red para mejorar el rendimiento.