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Data Analyst with 5 years of experience in market research
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Competencies
Applied statistical techniques to interpret complex datasets and support decision-making.
Used SQL for querying databases to extract and prepare data for analysis.
Created detailed reports, pivot tables, and automation scripts in Excel.
Conducted research to gather insights on target demographics and industry trends.
Utilized tools like Tableau to present data insights effectively.
Summary
Experienced data analyst with a focus on market research and data visualization.
Key Achievements
- Developed and maintained dashboards that improved reporting efficiency
- Led data collection initiatives resulting in expanded market insights
- Collaborated with cross-functional teams to enhance data accuracy
Experience
Orthodontic and Oral Surgery assistant
Assisting the orthodontist by placing molar bands, brackets, wires and palatine buttons on patients under orthodontic treatment., Assisting the oral surgeon during impacted 3rd molar extractions under local anesthesia., Making hospital arrangements and scheduling oral surgery procedures under general anesthesia., Explaining post operative instructions and prescriptions to patients.
Customer service agent
Answering incoming calls from clients regarding cable, phone and internet services., Explaining different cable, phone and internet plans including monthly costs., Coordinating in-house visits for router configuration, cable installation, and telephone line installations.
Bilingual collections agent
Auditing overdue dental pre-authorizations for reimbursement by dental insurance companies., Coordinating patient’s yearly dental benefits and allowances for procedures., Collecting yearly deductibles from patients prior to dental procedures.
Bilingual inbound & outbound telephone agent
Verifying client’s telephone account information., Processing credit card payments for overdue accounts., Resolving customer complaints regarding monthly phone bills., Updating and posting account credits on the client’s ledger.