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Roland
Dispatcher with strong tracking and logistics coordination skills
Video resume
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Competencies
Managed shipment tracking, scheduling, route optimization, and documentation.
Maintained and updated customer and shipment data within CRM systems.
Handled passenger inquiries, baggage issues, and bilingual support roles.
Created visual branding, marketing collateral, and led product photography sessions.
Resolved delays and support issues through negotiation and EMpathy in diverse roles.
Education
Languages
Summary
Experienced in shipment tracking, CRM management, bilingual support, and visual branding.
Key Achievements
- Monitored and tracked shipments across the U.S. market for multiple brokerage accounts at Lean Solutions.
- Designed brand identities and digital content, leading product and brand photography sessions at Blind King Brand.
- Assisted passengers with flight bookings and resolved baggage irregularities at IGT Solutions.
Experience
Logistics Coordinator
Monitor and track shipments across the U.S. market for multiple brokerage accounts., Schedule loads by region and maintain delivery status in CRM systems., Provide broker and driver support, negotiating load details and resolving delays., Manage inventory data, route optimization, and shipment...
Customer Support Agent (Travel & Hospitality)
Assisted passengers with flight bookings, rescheduling, and cancellations., Resolved baggage irregularities and service disruptions with empathy.
Graphic Designer & Photographer
Designed and developed brand identities, logos, and visual guidelines for multiple clients., Produced marketing collateral and digital content for web and social platforms., Led product and brand photography sessions to enhance campaign storytelling., Collaborated with web developers and marketing...
Bilingual Representative
Provided bilingual support for prepaid energy customers in the U.S., Resolved billing issues, reported damages, and dispatched repair crews.