Experienced IT specialist with expertise in data management, system migration, technical support, and security. Adept at improving data accuracy for AI projects and supporting large-scale organizational IT infrastructure.
Supported end-users across multiple organizations, resolving hardware, software, and network issues efficiently.
Performed data cleaning, preprocessing, and optimization for AI and machine learning projects, ensuring dataset accuracy.
Led and executed system migrations including Microsoft 365, operating systems, and security updates with minimal disruption.
Monitored security policies, performed vulnerability remediation, and maintained network infrastructure across organizations.
Helpdesk Solutions
Conduct data preprocessing and cleaning for AI and machine learning projects, improving data accuracy and efficiency., Collaborate with clients to deliver customized solutions, ensuring project success and meeting strict deadlines.
Dentons US LLP
Provide desk side support to firm lawyers, partners, VIPs., Monitor and take action on Freshservice ticketing system for IT requests., Monitor and follow meeting requests on Zoom and AV technology for depositions., Provide general IT support to Dentons Law firm users.
Helpdesk Solutions
Acquired knowledge in artificial intelligence through hands on, self-study and online courses., Leveraged AI techniques for data preprocessing and cleaning, ensuring datasets were accurate, optimized for machine learning models, and free from issues like missing values, outliers, and...
Gibbs & Cox – a Leidos Company
B.A.
Certified Hacking & Forensics Investigator
Business Management
Descubre otros profesionales con experiencia similar
Managed multiple client projects, providing remote and onsite support, ensuring project deadlines and client expectations.
Responsible for new hire onboarding process, enter new hire into the Authentix System, finger printing, photo and PIV card creation., Work with application teams to remediate vulnerabilities on UK FSS projects., Cyber Security, device vulnerability remediation based on Nessus - Tenable scan...
Guidehouse LLP
Perform migration process by running pre-coded PowerShell, CMD-Batch file, Visual Basic scripts on user’s laptop; Provide deskside and remote support to Guidehouse users on VPN cloud., Set PowerShell Execution policy to Unrestricted and run preset PowerShell script to download migration-working...
National Governors Association
Provided systems administrative support to NGA user community., Provided walk-in and phone support to high end and executive users., Added new users, modified accounts in Active Directory, and synchronized with MS Azure AD Office 365 admin., Setup and configured new Windows 10 and Mac OSX...
DC Public Library System
Provided IT support to the library public and staff community. Two networks, 27 branches and 1800 workstations., Built PC and Mac OSX images for staff and public computers using FOG Project, Linux Clonezilla, SCCM and Mac OSX., Imaged, configure and deploy all Windows and Mac servers, desktop,...
Department of Labor
Provided client support and technical issue resolution via HEAT, ClearQuest, E-mail, phone, and in- person., Evaluated network topology to ensure timely and reliable network availability., Performed support technician’s workstations configuration., Created, maintain, and disable support technician...
Department of Labor - Bureau of Labor and Statistics
Responsible for helpdesk analysts’ coverage schedule. Ensure that work is assigned to the appropriate personnel and provide advice, guidance and direction to the team., Responsible for ensuring that employees are supported in conducting their duties. Monitors and controls the workload of...
Lockheed Martin
Provided Intranet Quorum software help desk support to the Senate, Federal State and local governments., Processed incoming help desk support calls, and e-mail to assist customers with problem resolution, opening and closing calls in Lotus Notes., Support included connection to customer network via...
