This is my profileContact via CazVid
Rodrigo
Data Analyst with 5 years of experience in retail industry
Contact
Competencies
Conducts comprehensive data analysis to support business strategies using various analytical tools.
Utilizes SQL for data extraction, transformation, and loading (ETL) processes to manage large datasets.
Creates dashboards and visual reports to convey insights to non-technical stakeholders.
Prepares complex spreadsheets and reports to support analysis and reporting functions.
Education
Summary
Diligent Data Analyst with over 5 years of experience specializing in retail industry analytics, reporting, and stakeholder support.
Key Achievements
- Led data analysis projects that improved inventory management efficiency.
- Developed dashboards and reports for cross-functional teams, enhancing decision-making.
- Progressed from Data Analyst to Senior Data Analyst, expanding responsibilities in data modeling and stakeholder communication.
Experience
Customer Service Representative
Focused on customer service during the delivery and pickup of various items., Scheduling deliveries and pickups, ensuring that all were made on time and that customers were satisfied with the service., Communicated with clients to confirm details, address any concerns, and resolve issues promptly.
Bilingual Customer Service Executive
Assisted customers with their inquiries and provided support related to charging stations., Greeted customers warmly in either English or Spanish, depending on their preference., Helped customers locate the nearest charging station and explained how to use the charging network., Addressed any technical issues customers may encounter., Handled feedback and complaints professionally.
Traveler Counselor
Assisted customers to make reservations with flights all over USA, domestic and International., Booked round trips, car rentals, hotels, limo services, Amtrak., Collected payments, assisted clients with questions about their itineraries, made changes to their bookings, or provided travel recommendations.