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Customer Support & Compliance Specialist with 8+ years in Banking & Tech
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Competencies
Handled high-volume inbound calls, providing troubleshooting and tailored solutions to customers across industries.
Managed and validated client and employee records, ensuring adherence to global compliance standards and conducting audits.
Investigated and coordinated fraud and dispute cases, supporting asset protection and customer satisfaction.
Utilized tools like Salesforce, Jira, Power BI, and SQL to manage data and generate reports, supporting operational workflows.
Handled sensitive information with discretion and applied regulatory knowledge in compliance and HR-related tasks.
Education
Languages
Summary
Experienced in customer support, KYC compliance, fraud analysis, and technical systems, supporting cross-functional teams to ensure operational excellence and regulatory adherence.
Key Achievements
- Provided effective onboarding and product demonstrations at Tebra/Kareo, enhancing customer understanding and satisfaction.
- Managed end-to-end KYC processes and compliance audits at Citi Bank, ensuring accuracy and regulatory adherence.
- Led fraud investigations and dispute resolutions at Experian, safeguarding assets and maintaining team productivity.
Experience
Customer Service Rep/Sr, Product Support
Provide walkthroughs and live demonstrations of software for customers, scheduling and conducting meetings through GoToMeeting or Microsoft Teams to ensure proper onboarding and product understanding., Manage and track customer cases through Salesforce and Jira, ensuring accurate documentation,...
AML & compliance KYC Ops Analyst
Administered end-to-end employee and client lifecycle records by preparing, validating, and maintaining electronic KYC documentation, ensuring accuracy and compliance with global standards., Partnered with cross-functional teams (Relationship Management, Compliance, Risk) to triage and escalate...
FRAUD & DISPUTES CREDIT ANALYST -SME-
Investigated fraud cases, validating FTC and police ID theft reports to safeguard client assets., Coordinated dispute resolution across departments, ensuring customer satisfaction in high-volume environments., Supported recruitment, onboarding, and training of new employees, improving team...