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Cabin Service Manager with 10+ years in airline and hospitality industries
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Competencies
Provided personalized VIP services in airline and hotel environments, ensuring high satisfaction levels.
Handled customer complaints effectively to enhance service quality and customer satisfaction.
Implemented strategies to improve Net Promoter Score through service enhancements.
Conducted preventative maintenance activities aligning with ICAD standards, reducing delays.
Led initiatives to improve service quality, leading to higher customer satisfaction scores.
Education
Languages
Summary
Dedicated airline and hospitality services manager with extensive experience in delivering personalized service, improving customer satisfaction, and ensuring operational excellence.
Key Achievements
- Directed in-flight service for up to 15 crew members, ensuring safety and customer satisfaction.
- Led a service enhancement program reducing complaints by 25% and increasing NPS by 18%.
- Represented LATAM in IOSA and Skytrax audits, contributing to certification renewals.
Experience
International Cabin Service Manager
Directed in-flight service for up to 15 crew members across Boeing and Airbus fleets, ensuring safety, efficiency, and customer satisfaction., Led service enhancement program reducing complaints by 25% and increasing NPS by 18%., Represented LATAM in IOSA and Skytrax audits, contributing to...