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Rodrigo
Dispatcher with 10 years of experience in BPO customer service
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Competencies
Provided support and assistance to customers in a call center environment, ensuring satisfaction and issue resolution.
Led and coordinated teams in a call center setting to meet performance goals and improve service delivery.
Effectively conveyed information and instructions in multiple roles, including customer support and sales.
Assisted clients with technical issues, developing problem-solving skills in support scenarios.
Engaged customers in sales and debt recovery processes, applying persuasion and negotiation skills.
Summary
Experienced BPO industry professional with a decade of diverse roles including customer service, technical support, sales, debt collection, and team management. Confident and eager to expand into the dispatcher role.
Key Achievements
- Gained extensive experience across multiple roles including customer service, technical support, sales, debt collection, and team management.
- Demonstrated adaptability and versatility in various customer-facing and team leadership positions.
- Expressed eagerness and confidence to learn new responsibilities within the dispatcher role.