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Customer Service Specialist with 7+ years in tech and retail
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Competencies
Provided effective support through phone, chat, and email across diverse platforms and industries.
Utilized customer relationship management tools to track inquiries, manage tickets, and streamline communication.
Resolved issues related to products, accounts, and transactions efficiently while maintaining professionalism.
Handled multiple inquiries across communication channels, ensuring timely customer issue resolution.
Education
Languages
Summary
Experienced in delivering high-quality support to clients across various industries, including tech and retail, with a focus on customer satisfaction and efficient issue resolution.
Key Achievements
- Maintained a customer satisfaction score of 95% at TTEC.
- Handled high-volume inquiries for Amazon and Cash App, ensuring timely resolutions.
- Ensured compliance with company policies while managing customer account issues across multiple companies.
Experience
Customer Service Representative
Delivered high-quality support for eBay customers, resolving product inquiries, disputes, and assisting with returns., Maintained a customer satisfaction score of 95% by addressing inquiries efficiently and professionally., Handled both phone and chat inquiries, ensuring customer needs were met in...
Customer Service Representative
Provided customer service for Cash App users, primarily responding to client messages and resolving issues related to accounts and transactions., Consistently met performance goals for response time, issue resolution, and customer satisfaction.
Customer Service Specialist
Handled customer inquiries for Mint, a mobile phone company, assisting with account management, billing, and technical troubleshooting., Ensured compliance with company policies regarding data confidentiality and customer service standards.
Customer Service Representative
Managed customer communication via email, Slack, tickets, and phone for Amuse, a weed delivery service., Efficiently resolved customer complaints, tracked orders, and ensured timely deliveries while maintaining professional customer interactions.
Customer Service Agent
Provided full-cycle customer support for Amazon customers, handling inquiries ranging from order tracking to product returns., Managed high-volume, back-to-back customer service calls and maintained excellent customer satisfaction scores.
Customer Service Agent
Assisted customers in the United States with hotel reservations, addressing their booking inquiries and resolving issues related to reservations.