Experienced call center professional with a decade of diverse roles including customer service, recruitment, and team leadership, adaptable across various responsibilities.
Provided customer service, resolving issues and ensuring client satisfaction across various channels.
Managed recruitment processes, including screening, interviewing, and onboarding candidates.
Led teams in call center environments, coordinating tasks and improving team performance.
Designed and delivered training sessions to new and existing staff to improve skills and operational efficiency.
Conducted sales calls and telemarketing campaigns to generate leads and promote products.
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