Rodney

Demonstrated experience with Call Center Support.

Demonstrated experience with Remote Customer Support.

Demonstrated experience with Consultative Selling.

Demonstrated experience with Cold Calling.

Demonstrated experience with CRM Documentation.

Delivered customer service and product support while identifying opportunities to increase sales.. Used consultative communication and upselling techniques to recommend products based on customer needs.. Built positive customer relationships through active listening, clear communication, and effective problem-solving.

Provided customer support through active listening, clear communication, and effective problem resolution.. Assisted customers with service-related questions while maintaining a positive, customer-focused experience.. Documented customer interactions and followed established procedures to support accurate and efficient service.

Engaged prospective donors through professional phone conversations and relationship-building techniques.. Addressed questions and concerns with knowledgeable, friendly service.. Supported fundraising and awareness campaigns while working toward project goals.

Supported customers through inbound service interactions by identifying needs and providing clear assistance.. Resolved customer concerns using patience, empathy, and strong problem-solving skills.. Maintained accurate interaction records and followed procedures for service and escalation needs.

Explained available products and services to prospective and existing customers and supported new customer acquisition.. Prospected leads through outbound calling, cold calling, follow-up, and relationship-based sales conversations.. Used CRM software to document calls, manage customer information, and support follow-up activities.

Scheduled, confirmed, and rescheduled appointments while managing changing customer and employee availability.. Contacted no-shows and cancellations to re-engage customers and secure new appointment times.. Provided accurate information regarding services and policies through clear telephone communication.