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Rocío
Account Manager
Contact
Competencies
Demonstrated experience with International calendar & scheduling management.
Demonstrated experience with SOP drafting.
Demonstrated experience with Advanced MS Excel.
Demonstrated experience with Google Workspace.
Demonstrated experience with Email automation (Ontraport).
Education
Languages
Summary
Professional profile
Experience
Account Manager
Scheduled meetings with clients around the world for future partnerships. Formulated internal Standard Operating Procedures (SOPs) from the ground up to streamline administrative workflows. Supervised the tracking of all operator invoices pending payment, maintaining consistent communication to cultivate and ensure strong business partnerships. Built a robust database to monitor 95+ active partner accounts, ensuring contractual obligations and follow-up timelines were met. Tracked, monitored, and implemented scheduled contract modifications and fee increases with exact effective dates. Built specialized spreadsheet tools dedicated to QA website reviews. Synchronized global diaries and calendars, scheduling strategic partnership meetings across international time zones
Administrative Assistant
Scheduled and automated email campaigns using Ontraport for segmented audiences. Built and monitored workflows to improve operational efficiency. Trained and supervised new employees; conducted feedback sessions and evaluations. Compiled performance reports for internal management. Supported day-to-day business operations, including digital file management and scheduling
SEO Administrative Assistant
Handled content creation, product research, and TikTok influencer outreach. Enhanced Shopify landing pages using Replo, and conducted SEO optimization for articles. Selected strategic keywords using Seranking and Google Search Console. Customer service through Gorgias and Meta Apps. Handled more than 500 messages and open tickets during weekends