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Roberto
Customer Service Specialist with diverse experience in financial and automotive support
Video resume
Customer service and home loans
Helping customer with rental from a flat tire to changes I payment options.also worked with home loan soft check word of mouth if they qualify I would transfer them to a loan officer who would help them with there loan needs. My job would be to ask customer basic question like what you think your credit score looks like fair good or excellent what are you trying to do with a loan ...if they pass these question I would transfer customer to loan agent who would do a follow up.
Contact
Ensenada, Baja California, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided direct assistance to customers, addressing various needs and ensuring satisfaction.
Financial AssistanceIntermediate
Supported customers with home loan inquiries and credit related questions, facilitating the loan qualification process.
Communication SkillsAdvanced
Effectively communicated with customers to identify their needs and transfer them appropriately.
Problem SolvingIntermediate
Resolved a variety of customer issues including vehicle and reservation problems.
Summary
Experienced in assisting customers across automotive and financial sectors, with skills in communication, problem-solving, and client transfer processes.
Key Achievements
- Assisted customers with a wide range of needs, from vehicle issues to financial inquiries.
- Facilitated seamless transfer of customers to loan officers after qualifying questions.
- Gained diverse experience working in customer service across different industries including automotive and finance.
Skills
Customer ServiceFinancial AssistanceCommunication SkillsProblem Solving
Published on CazVid - Jul 3, 2025