This is my profileContact via CazVidRoberto
Customer Service – Fraud Disputes at Foundever
Contact
Panamá, Panamá, Panama
Available on CazVid
Competencies
Customer ServiceExpert
Proven ability to resolve customer issues efficiently, ensuring high satisfaction and loyalty.
Fraud Dispute ResolutionAdvanced
Specialized in managing and resolving fraud-related disputes with accuracy and diligence.
Communication SkillsExpert
Exceptional at articulating complex information clearly and empathetically to clients.
Process OptimizationIntermediate
Skilled in improving operational workflows to enhance efficiency and reduce resolution times.
Education
Marketing
Santa Maria La Antigua Univerity
Completed 2000
Bachelor of Commerce
Jose Guardia Vega High School
Completed 1992
Languages
Spanish
English
Summary
Roberto is a dedicated customer service expert with extensive experience in fraud dispute resolution, known for high satisfaction scores and process improvements. Fluent communicator with a strong background in operational efficiency.
Key Achievements
- Handled complex fraud dispute cases, improving resolution efficiency and customer satisfaction.
- Developed expertise in fraud prevention protocols, reducing false positives by 15%.
- Consistently maintained high customer satisfaction scores through effective dispute resolution.
- Streamlined communication processes, resulting in faster case closures and enhanced team productivity.
Experience
Customer Service – Fraud Disputes
Foundever
2025 - Present
Customer Service Agent
Support Service Group – SSG
2019 - 2025
Documentation and Operations Agent
MOL PANAMA INC.
2011 - 2017
Customer Services Agent
PCCW Telecomunications
2010 - 2011
Boarding Officer
Inchcape Shipping Service
2007 - 2010
Skills
Customer ServiceFraud Dispute ResolutionCommunication SkillsProcess Optimization
Published on CazVid - Aug 4, 2026