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Roberto
Customer Service and Administration professional with 7+ years of experience
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Competencies
Delivered empathetic support and problem resolution for diverse clients in travel and insurance sectors.
Managed travel arrangements, claims processing, and scheduling tasks across multiple organizations.
Utilized Microsoft Office for document management, reporting, and training activities.
Effectively liaised with customers, partners, and management via email, phone, and in person.
Familiar with ERP and TMS systems; basic knowledge of Java and C++ for technical applications.
Education
Languages
Summary
Dedicated professional with over 7 years of experience supporting travel, insurance, and customer service operations. Skilled in managing complex schedules, resolving customer inquiries, and coordinating logistics with attention to detail and empathy. Proven ability to adapt to various roles and...
Key Achievements
- Researched and resolved customer booking issues during trips, ensuring a secure and satisfactory experience.
- Organized travel arrangements and processed travel claims for British customers, maintaining compliance and timely execution.
- Provided roadside assistance in the USA, managing personal data and negotiating provider deals to meet customer needs.
Experience
Customer service
Assist customer to solve questions regarding their booking in advance or during the trip, Empathize with customer and their necessities providing accuracy and secure customer solutions in real time for any disruption occurred during the trip, Analyze and validate that documents meet requirements...
Administration and customer service
Organize and make arrangements for British customers trips (inbound-outbound), Collect necessary documentation to validate and process travel claims, Follow process to achieve a claim validation incurring on creating payment checks or decline the claim, Set up holiday packages / accommodation,...
Customer service
Maintained customer satisfaction by giving them roadside assistance in USA, Management of personal information to provide providers to assist, Communication with the customer in order to satisfy their necessities overnight, Contact providers to set the best deal for the customer.
Office work
Monitoring and use of Microsoft Office, Work with an alarm system and solving doubts, Training new employees