Dedicated property manager with a strong background in financial oversight, team supervision, and process improvement within the real estate and BPO sectors.
Handled budgeting, financial reporting, and cash flow management across roles.
Led cross-functional teams, supervised collections staff, and supported agent development.
Implemented process improvements in accounts receivable and collections to enhance efficiency.
Developed and audited quality assurance strategies to improve team performance.
Experts Property Group LLC
Oversaw billing, collections, and vendor payments for multiple short-term rental properties, ensuring accuracy and timely processing., Led and coordinated cross-functional teams to meet financial and operational targets within strict deadlines., Managed payroll, budgeting, and financial reporting...
Teleperformance BPO
Supervised and supported collections teams, providing individual coaching and feedback to improve skills and performance., Monitored new agents and designed strategies to develop their potential and meet quality and efficiency objectives., Implemented quality audits and suggested improvements in...
Lean Solutions Group
Managed the accounts receivable (AR) process, ensuring timely and accurate billing, payment tracking, and collections to optimize cash flow and financial stability., Implemented reconciliation procedures to maintain accuracy in financial records, resolving discrepancies through root cause analysis...
Architecture
Master's Degree in Strategic Process Management
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Maintained strong relationships with clients and suppliers to ensure transparency and issue resolution.
