Experienced data analyst with over 3 years in collecting, analyzing, and visualizing data to support strategic business decisions. Adept at using SQL, Tableau, and Excel to deliver actionable insights.
Proficient in analyzing complex data sets to derive actionable insights for client projects.
Experienced in writing queries to extract and manipulate data in relational databases.
Skilled in creating dashboards and visual reports using tools like Tableau and Power BI.
Applied various research techniques to gather and interpret market data efficiently.
Alorica Dominicana S.R.L
Overseeing the daily operations of specific departments, ensuring alignment with organizational goals., Providing leadership to staff through effective supervision, coaching, and development initiatives.
Alorica Dominicana S.R.L
Providing exceptional customer support by addressing inquiries, resolving complaints, and offering detailed information about products and services., Assisting customers with placing orders, processing returns, exchanges, and other requests, ensuring a positive and seamless experience.
Alorica Dominicana S.R.L
Providing comprehensive technical support to ensure the optimal functioning of hardware and software systems., Responsible for maintaining and troubleshooting computers, mobile devices (cellphones and tablets), televisions, and related equipment.
High School
Customs and Foreign Trade
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Utilized Excel for advanced data analysis, pivot tables, and automation through macros.
