Dedicated professional with expertise in customer service, AI process optimization, and financial analysis. Proven ability to improve operational efficiency, facilitate effective communication, and support automation initiatives across logistics, finance, and tech sectors.
Expert in client communication, issue resolution, and ensuring customer satisfaction across diverse industries.
Skilled in designing and enhancing AI call flows, improving automation efficiency and system accuracy.
Proficient in data entry, AS400, and Microsoft Office, ensuring accuracy and efficiency in record keeping.
Experienced in verifying payments, ensuring contractual compliance, and managing financial documentation.
Datamark, Inc.
Contact clients to facilitate the release of packages detained at the border.. Ensure smooth communication and coordination with relevant authorities.. Support timely resolution for efficient delivery.
Infolink
Designed and optimized call flow processes for AI automation.. Developed call routing strategies and resolved system errors.. Improved AI performance and call handling efficiency.
Infolink
Collected medical benefit information for patients using automated systems.
Genpact
Ensured all payments met client tolerances and contract terms before approval.
Genpact
Handled direct communication with Penske suppliers for payment processes.
High School Diploma
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Fluent in English and Spanish, facilitating effective communication in multicultural and multilingual settings.
Genpact
Entered invoices in English, ensuring charges matched contract terms.
