Rivenson - Video Content Creator with 0-1 year of experience in tech support

Assisted customers with basic technical issues and product inquiries at Home Depot.

Engaged with customers to understand needs and provide supportive solutions.

Demonstrated ability to quickly acquire new skills and adapt to work environments.

Effective at listening and conveying information clearly in customer interactions.

Install and configure software and hardware, Manage network servers and technology tools, Set up accounts and workstations, Monitor performance and maintain systems according to requirements, Troubleshoot issues and outages, Ensure security through access controls, backups and firewalls, Upgrade systems with new releases and models, Develop expertise to train staff on new technologies, Build an internal wiki with technical documentation, manuals and IT policies

Consulting with IT managers and other departments as required., Providing IT assistance to staff and customers., Training end-users on hardware functionality and software programs., Resolving logged errors in a timely manner., Monitoring hardware, software, and system performance metrics., Updating computer software. as well as upgrading hardware and systems., Maintaining databases and ensuring system security.

Installing and configuring computer hardware, software, systems, networks, printers, and scanners, Monitoring and maintaining computer systems and networks, Responding in a timely manner to service issues and requests, Providing technical support across the company (this may be in person or over the phone), Setting up accounts for new users, Repairing and replacing equipment as necessary, Testing new technology