Detail-oriented professional with extensive experience in customer service, scheduling, and technical troubleshooting across hospitality and telecom sectors. Adept at multitasking and building strong client relationships.
Proficient in multi-channel support, resolving customer issues with professionalism and empathy.
Experienced in real-time appointment setting and route optimization to enhance operational efficiency.
Skilled in diagnosing and resolving technical issues across telecom and service industries.
Effectively manages multiple tasks in dynamic environments, ensuring timely completion of responsibilities.
Hotel Micah
Maintained cleanliness and organization of rooms and common areas. Ensured hotel quality standards and handled guest requests efficiently
VXI Global Solution
Assisted customers with TV, phone, internet, and billing concerns. Troubleshot technical issues and handled account adjustments and service requests. Maintained high customer satisfaction and consistently met performance goals
Awesome CX
Provided chat and email support for financial account inquiries and transactions. Resolved customer issues with accuracy, professionalism, and attention to detail. Maintained timely communication while meeting performance targets
Choice Home Warranty
Scheduled appointments for HVAC, plumbing, appliances, roofing, and garage services via cold calls. Optimized technician schedules and reduced appointment conflicts. Maintained smooth daily operations while meeting performance targets
BS in Travel Management
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Collaborates effectively within teams and independently to meet organizational goals.
