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Rinnie
Call centre agent ( debt collection)
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Competencies
Demonstrated experience with Client services.
Demonstrated experience with Report writting skills.
Demonstrated experience with Problem solving.
Demonstrated experience with Negotiating skills.
Demonstrated experience with Desicion making.
Education
Summary
Professional profile
Experience
Call centre agent ( debt collection)
Conduct outbound debt collection calls in line with legal and company requirements.. Negotiate customer information and collection notes accurately on excalibur.. Escalate queries and liaise with internal and external departments.
Trauma Counsellor
Provided psychosocial couselling through face-to- face and digital platforms ( telephonic, zoom and Ms teams).. Conducted trauma support and critical incident debriefing, including PTSD- related cases.. Maintained accurate client records, compiled professional reports and submited invoices.. Delivered confidential, ethical and client- centered support to employees from various organizations.
Patient admin
Captured and updated patient information accurately on electronic systems.. Assisted with administrative support during high -volume vaccination operations.. Ensured compliance with confidentiality and data protection standards.
Social Worker
Group facilitation ( substance or drug abusers).. Individual and family counselling.. Community development and project execution.. Providing psycological, emotional suppport and social intervention to learners.