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Customer Service & Sales Specialist with 8+ years in Hospitality & Retail
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Competencies
Administered booking processes for guests, ensuring efficient and accurate reservation handling.
Managed guest arrivals and departures, coordinating with other hotel departments to optimize service.
Addressed guest queries and resolved issues promptly to ensure customer satisfaction.
Engaged in client needs analysis, lead sales conversations, and handled billing and order processing.
Communicated effectively in Spanish, English, and Portuguese, facilitating diverse customer interactions.
Education
Languages
Summary
Dedicated professional with over 8 years in customer service, sales, and operations across hospitality and retail sectors. Skilled in multilingual communication, reservation management, and client relations, consistently ensuring smooth service delivery and customer satisfaction.
Key Achievements
- Managed reservations and check-in/out processes at HOTEL INTERNACIONAL, ensuring smooth guest experiences.
- Handled passenger data control, documentation, and multilingual communication as CHECK-IN AGENT at CROSSRACER.
- Developed sales skills and managed client needs, leading meetings and delivering comprehensive destination info at TRAVELROCK.
Experience
CONSERJE
Encargado de gestionar reservas tanto telefónicas como presenciales, Realizar el check-in y check-out de los huéspedes, Administrar las llaves de las habitaciones, Coordinar el flujo operativo asegurando una experiencia sin inconvenientes en la llegada y salida de los clientes, Atender y resolver...
AGENTE DE CHECK-IN
Control y carga de datos de los pasajeros, Gestionar documentación sensible con confidencialidad, Realizar el registro de pasajeros, Establecer comunicación formal y directa con clientes de diferentes nacionalidades, Proporcionar asistencia en español, inglés y portugués
VENDEDOR
Desarrollar sólidas habilidades de venta, Identificación de necesidades de los clientes, Encabezar reuniones y charlas, Proporcionar información integral sobre el destino, Resolver consultas y gestionar inconvenientes
ENCARGADO DE COMERCIO
Brindar un servicio eficiente a clientes y proveedores, Gestión de ventas en el local, Asesorar a los clientes, Manejo del proceso de cobro y facturación, Coordinar la expedición y entrega de pedidos