Professional with extensive experience in customer service, team management, and bilingual interpretation, committed to improving client satisfaction and operational efficiency.
Led teams in customer service environments, focusing on KPIs and staff development.
Provided high-quality support via phone and chat, resolving inquiries and complaints for international clients.
Delivered bilingual interpretation and maintained effective client communication in Spanish and English.
Utilized CRM systems to record, manage, and track customer interactions, enhancing service delivery.
Alorica Panama
Supervised customer service teams, ensuring key performance indicators (AHT, CSAT, QA) were met., Implemented strategies to optimize productivity and customer satisfaction., Conducted coaching sessions and individual follow-ups for staff development., Handled and resolved escalated cases with high...
Foundever Panama
Provided phone and chat support to international clients, ensuring a positive customer experience., Managed inquiries, complaints, and requests efficiently while maintaining high-quality standards., Utilized CRM systems and digital tools to record and track cases., Consistently met and exceeded...
Language Line Panama
Delivered precise real-time Spanish-English interpretation for clients and providers., Ensured effective communication between parties while maintaining confidentiality and professionalism., Handled complex requests and resolved issues under high-pressure situations., Met quality standards and...
Bachelor’s Degree
Descubre otros profesionales con experiencia similar
Achieved KPIs such as CSAT, AHT, and QA metrics, contributing to business and team success.
