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Richard
Customer Service & Healthcare Professional with 21+ years of experience
Video resume
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Competencies
Delivered support through phone, email, and chat, resolving diverse customer issues.
Handled medical treatment, psychiatric supervision, medication dispensation, and patient monitoring.
Supervised inmates, conducted investigations, and escorted individuals within correctional facilities.
Assisted members with benefit details, prior authorizations, and billing queries in healthcare and insurance sectors.
Worked effectively with teams across roles involving customer support, healthcare, and correctional services.
Education
Summary
A dedicated professional with over 21 years of experience in customer support, healthcare, and security, skilled in managing member benefits, providing patient care, and ensuring compliance with high-stakes environments.
Key Achievements
- Supervised inmate population and managed investigations at Department of Correctional Services.
- Supported member benefit management, claims processing, and billing inquiries at Sagility (Humana).
- Provided comprehensive patient care, medication dispensing, and vital sign monitoring in healthcare roles.
Experience
Correctional Officer
Supervised inmates and conducted investigations., Provided medical care and treatment., Escorted inmates and managed psychiatric inmates.
Brand Advocate
Assisted members with benefit details, PCP changes, plan updates, and billing queries., Handled claims, prior authorizations, pharmacy benefits, food cards, and medical appointments., Supported disenrollment processes and member satisfaction.
Caregiver
Monitored children in care facilities., Assisted with schoolwork, meal preparation, and personal development., Escorted wards to external facilities.
Customer Experience Agent
Supported members with service activation, billing, refunds, cancellations, and troubleshooting., Managed sales and upselling of devices.
Practical Nurse
Monitored psychiatric clients and vital signs., Dispensed medications and supported patient care.
Customer Service Agent
Assisted customers with enrollment, refunds, and troubleshooting., Managed sales of devices and handled customer support via phone, email, and chat.